Role: Learning Designer | Sector: Higher Education | Tools: Articulate Rise, Articulate Storyline, aXcelerate LMS, Canva

The Challenge

This project came with a unique set of constraints. A mining client in Chile needed digital pre-work for a three-day safety workshop — but almost no usable source content existed, we had limited access to experts, and learner literacy levels were largely unknown. Add in slow communication cycles, and the challenge became clear: create an engaging, accessible learning experience with very little to work from, and ensure workers showed up prepared for the face-to-face training.

The Solution

With so many unknowns, I focused on designing something that would work for everyone, regardless of background or literacy level. Using Universal Design principles, I built a digital “bridge” in Articulate Rise that covered the absolute essentials — the facts, context, and logistics learners needed before arriving onsite — while leaving the hands-on skill development to the live workshop.

Because we couldn’t rely on dense text, I leaned heavily into visual and interactive formats: labelled graphics, sorting tasks, and simple, intuitive layouts that guided learners step-by-step. Throughout the project, I worked in rapid iterations to keep things moving despite delayed stakeholder feedback, adjusting the build whenever new information came through.

The Result

The final module transformed a content-scarce brief into a clear, effective blended learning asset. Workers completed required knowledge checks before attending the workshop, allowing the in-person facilitators to focus entirely on practical skills instead of covering basics. Despite the ambiguity, the client received a polished, accessible learning experience that maximised classroom time and met all project requirements.